Refund policy


In the rare event that your order is inaccurate or has a defect, James+James will replace the item and correct the issue. James+James built items are crafted from solid hardwood that is distressed and has a reclaimed look. Our finishes are applied by brush. Any characteristics of handmade furniture are not considered defects. Please see our Cosmetic Standards in our FAQ. James+James will also fix or replace any items damaged in transit, as long as the damage is properly noted upon delivery per our instructions. Due to the high costs of packaging and freight charges, we are unable to offer returns or refunds on shipped orders for buyer's remorse.